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Grants for 911 dispatch centers10/2/2023 ![]() the National Telecommunications and Information Administration (NTIA), an executive-branch entity primarily focused on expanding broadband internet availability and access.the Federal Communications Commission’s (FCC) Public Safety and Homeland Security Bureau (PSHSB), which governs interoperability and accessibility issues surrounding 911.Īt the federal level, 911 governance is shared among the following entities: Indeed, a single agency cannot address the complex and interconnected ecosystem of emergency communication actors on its own partnerships across all levels of government and discipline are required, as is a high degree of planning and sufficient dedication of resources. Emergency services governance takes place at all levels of government – federal, state, county, and city – and these roles sometimes overlap based on geography and type of emergency service or issue. Understanding 911 governance requires a delineation of the various levels of government involved in 911 service delivery, operations, management, and coordination. The scant empirical research on this topic prompts several areas of research inquiry and evaluation that should be prioritized to inform improvements in 911 governance. ![]() These partnerships produced reports exploring how governance influences standards of practice, coordination and interoperability, data collection and reporting, compliance with quality control and performance measurement practices, and efficient and economical operational structures. In addition to the state of practice and the limited research that was unearthed, this chapter contains reports developed by both expert taskforces and emergency communications associations in partnership with practitioners. Its focus differs somewhat from other chapters in this volume because the existing literature on 911 governance is mostly descriptive and advisory in nature, leading to higher-level, thematic content. This chapter covers emergency communications governance issues, focusing on the coordination, oversight, funding, and standardization of 911 and alternative hotlines and emergency services. Coordination among multiple levels of existing 911 and 311 governance structures, along with new 988 governance structures and those of other alternative hotlines, are critical to ensuring that efforts to divert mental health and non-emergency calls from law enforcement response are implemented consistently and equitably. Improving 911 governance to enhance interoperability and provide reliable access to emergency services for people using alternatives to land lines (cellular devices, Voice over Internet Protocols, mobile texts) is crucial to ensuring equitable access to emergency services for all. These issues are particularly germane in the context of ensuring that alternative hotlines and responders are appropriately utilized, and that their associated services are adequately funded and regulated. The transition to a three-digit national suicide hotline (i.e., 988), together with increased calls for alternatives to traditional police response to many calls to 911, underscore the need for a closer examination of the various governance structures and their funding mechanisms. These changes have introduced new capabilities as well as new challenges, with the migration to Next Generation 911 (NG911) being a tremendous driver of efforts to revisit and revise 911 governance. Such governance has evolved over time with increases in population, demand for emergency services, and advances in technology. ![]() Emergency management governance is essential to ensuring that 911 systems are sufficiently funded, that the public has access to reliable emergency services, and that emergency communications are coordinated, particularly in the context of regional and national disasters.
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